Blizzard has introduced a new concept into Overwatch this week as they've started experimenting with the new Role Queue systems in the PTR. Basically, instead of just selecting a character at the start of the match, you can choose which role you want to cover. Whether that be Tank, Support, or Damage. Once the timer is up, you then can select a character from that list of people who fit the role. This is a new way to get players to fill out specific roles in matches for a balanced team rather than just picking who they like regardless. We have more info below and a video from Overwatch's Jeff Kaplan about the new system.
How Role Queue Works
With Role Queue, we're updating the matchmaking and queuing systems in Competitive Play and Quick Play so that players choose which role they want to play—tank, support, or damage—before a match even begins. The matchmaking system will then match two tanks, two supports, and two damage heroes to create a team, and upon entering match, players will select heroes within their chosen roles. At the end of a match (in both Competitive Play and Quick Play), players will return to the main menu and select their role before queuing for the next game.
Role Incentives and Queue Times
Each of the three roles will have its own queue, and players will be able to see estimates for the wait time for each at the role-selection screen. Several factors go into those estimates, but they'll generally reflect the number of players queuing for a particular role. To help incentivize a more even distribution of players across all roles, players who queue for roles that are currently in high demand may get a reward.
We believe that Role Queue will improve match quality, give players more control over their gameplay experience, and provide more positive social experiences between teammates.