A lot of people have become concerned over the idea that they won’t see Fallout 76 on Steam and will have to go through Bethesda.net to play it. Apparently, there was a very good reason why the company went down that road. In a brief interview with WCCFTech, Bethesda Softworks VP Pete Hines explained it was a matter of being on top of service to their fans and not going through a third party when issues come up.
“Mostly because of the kind of game it is. It’s an online, always-on game, and is a service. That was also based on our experiences with other online games as well. We felt that having a direct relationship with our customers was super important to us. And so doing it through Bethesda.net exclusively allows us to have that one-to-one relationship with customers, that quite honestly you don’t always have when you go through another third party where they might own the relationship with the customer in terms of being able to email them or to reach out directly and contact them.”
Hines also added that not having to go through a third party is also going to simplify issues solving.
“So it simplifies things a little and we believe it’s going to help us deal with some issues and challenges that we’ve seen in the past. And again, it’s a new experience, like the game itself is and we’re going to see how it goes and how it works and what benefits it allows us to have in making sure that our customers have the best experience possible.”
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