Christmas Chaos At Comixology

Tom Huxley writes for Bleeding Cool;

Android users, be wary when upgrading Comixology or any of its associated apps.

An update to the app, released earlier this week, introduced the new “Continue” feature that gives users the option of resuming where they left off, regardless of which device they’d been reading it on before. A bookmark in the cloud, so to speak. It also brought HD comics to Android, until now a preserve of the iOS based app.

So far, so good. However some users reported problems with the update. One problem reported was that the comics they’d downloaded before the update had disappeared from their device. This was down to the app needing time to convert the existing collection to the new reader format – in most cases the comics turned up again eventually.

But there were other problems. Bugs preventing the app from opening at all on some devices. Unreasonably slow guided view transitions. Perfectly normal purchases failing and being left in “limbo”, unavailable to buy again.

A company responsive to customer concerns, Comixology has swiftly acted to create a stopgap solution by releasing an update that reverts the app to its previous edition.

But even that comes with its own problems. Users are reporting that their collections have disappeared again. Except this time it appears they’re not coming back. The conversions made by the previous edition have rendered the files unreadable and undetectable by Comixology. Meaning they’re still on your device, but you can’t read them, and even getting rid of the whole app won’t help – you’d have to manually go into your files and delete a folder called “abf-library” if you want your space back. The comics will still be in your account though so all you need to do is download them again.

Comixology recommends that users who aren’t experiencing “hiccups” with the “Continue” edition should not upgrade to the current version.

Users on Windows 8 shouldn’t suffer from this concern – the app’s only been released on that platform today…


UPDATE: ComiXology have responded here.

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